Table 3 Scores on the client satisfaction Questionnaire-4
Item | Response | Score (% of agreement) |
|---|---|---|
To what extent has our program met your needs | Almost all of my needs have been met | 39 |
Most of my needs have been met | 49 | |
Only a few of my needs have been met | 12 | |
Have the services helped you to deal more effectively with your problem | Yes, they helped a great deal | 54 |
Yes, they helped somewhat | 40 | |
No, they didn’t really help | 4 | |
No they seemed to make things worse | 2 | |
If you were to seek help again, would you come back to our program | Yes, definitely | 54 |
Yes, I think so | 42 | |
No, I don’t think so | 4 | |
In an overall general sense, how satisfied are you with the service you received | Very satisfied | 49 |
Mostly Satisfied | 46 | |
Indifferent or mildly satisfied | 5 | |
Do you think patients should be charged for telemedicine consultations | Yes | 46 |
-76-100% of normal consult − 51–75% of normal consult − 26–50% of normal consult − 1–25% of normal consult - missing | 16 19 32 26 7 | |
No | 54 |