Table 1 Interview guide summary

• Can you tell me how the palliative care is/was organized?

• Who is/was involved?

• How has the palliative outpatient care been initiated?

• Please tell me what is a crisis in the palliative outpatient care from your perspective

• How did this situation occur?

• Please tell me what happened in this situation

• Did you have a document for emergencies /Advance care plan/health care plan?

• How did you react?

• What might have helped in this situation?

• Which barriers have you been confronted with?

• Which experiences did you have before this situation with death and dying?

• How did this experience change your behaviour/perspective ?

• Which consequences do you take from this experience?